999fd's Privacy Policy

This Privacy Policy ("Policy") applies to users ("you", "user") of the 999fd platform. By visiting our website or opening an account, you are considered to have agreed to all the terms of this Policy. Please read it carefully.

1. Definitions & Applicability

In this Policy, "personal information" means any information that can directly or indirectly identify you. "Processing" means any activity involving the collection, storage, modification, transfer, or deletion of data. 999fd operates an online casino and betting platform, and this Policy applies to all users in connection with those services.

Our platform is for persons aged 21 and above only. If we become aware of any data belonging to a minor, we will delete it immediately.

2. What Information We Collect

999fd may collect the following categories of information:

2.1 Registration & Identity Information

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• Documents submitted for identity verification (KYC) — such as a copy of a national ID card or passport

2.2 Financial Information

• Transaction records for deposits and withdrawals
• Details of the payment method used — bKash, Nagad, Rocket, Upay, or bank account information
• Balance history and bonus usage records

2.3 Technical & Device Information

• IP address, browser type, and operating system
• Device ID and screen resolution
• Cookie and session data (see details below)
• Login time, page visit sequence, and session duration

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Records of bonuses, free spins, or cashback received
• VIP level and points information

2.5 Communication Information

• Content of messages you send via live chat or email
• Support request history and resolution records

3. Purpose of Data Collection

999fd uses your information only for specific, legitimate, and transparent purposes. The main purposes are:

• Account Management: Completing the registration process, verifying identity, and keeping your account secure.
• Service Delivery: Enabling gameplay, processing transactions, and providing bonuses and rewards.
• Security & Fraud Prevention: Preventing unauthorized access, financial fraud, and account theft.
• Responsible Gaming: Identifying excessive or risky behavior and providing support in a timely manner.
• Legal Compliance: Adhering to applicable anti-money laundering (AML) and identity verification (KYC) requirements.
• Service Improvement: Analyzing user experience to improve the platform.
• Communication: Sending important updates, transaction confirmations, and support messages.

4. Data Storage & Security

999fd uses industry-standard technology to keep your information secure. Our security framework includes:

• Use of SSL/TLS encryption technology for all data transmission.
• Passwords and sensitive data stored encrypted using strong hashing algorithms.
• Limited access policy — only authorized staff can access specific data.
• Regular security reviews and vulnerability testing.
• Firewalls and intrusion detection systems at data centers.

Your information is retained for as long as your account is active, or as required to meet legal obligations. Even after an account is closed, certain financial and transaction records may be kept for a defined period as required by law.

5. Cookies & Tracking Technologies

999fd uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform — maintaining login sessions, security verification, and saving language preferences. The site will not function properly without them.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not need to set them up again on each visit.

5.3 Analytics Cookies

These cookies help us understand how users interact with the platform. The data collected is used to improve the service and does not directly identify any individual.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the site.

6. Sharing Information with Third Parties

999fd does not sell or rent your personal information to third parties. However, information may be shared in specific circumstances:

• Service Providers: Payment processors (including bKash, Nagad, Rocket, Upay, and associated banks), game software providers, and technology infrastructure partners — who perform specific tasks on our behalf and are required to meet our security standards.
• Legal Obligations: Providing necessary information to relevant authorities as part of a court order, government investigation, or legal process.
• Fraud Prevention: Coordination with organizations that work to prevent financial crime and money laundering.
• Business Transfer: In the event of any merger or acquisition, the new party will be required to comply with this Privacy Policy.

When sharing information with third parties, we ensure they maintain adequate security measures and use the data only for the specified purpose.

7. Your Rights

As a user of 999fd, you have the following rights over your own information:

8. International Data Transfers

999fd primarily serves users in Bangladesh. However, for technical reasons, some data may be stored or processed on servers located in other countries. For such transfers, we ensure that:

• Data is sent to verified, secure environments.
• The receiving organization maintains adequate data protection standards.
• The volume of data transferred is kept to a minimum and only necessary information is sent.

9. Protection of Minors

The 999fd platform is for persons aged 21 and above only. We do not intentionally collect any information from minors. If a minor attempts to open an account on our platform, we try to prevent it through an age verification process.

If you believe a minor is using an account on our platform, please notify us at [email protected]. We will investigate, take the necessary action, and delete any associated information.

10. Notice Regarding Third-Party Websites

The 999fd platform may contain content from game software providers who have their own privacy policies. Our policy applies only to 999fd's own data processing. If you visit any third-party site, that site's privacy policy will apply, and 999fd is not responsible for it.

11. Changes to This Policy

999fd may update this Privacy Policy from time to time. For significant changes, we will:

• Post a notice on the website.
• Notify you of the changes at your registered email address.
• Update the "Last Updated" date at the top of the Policy.

Continued use of the platform after any changes will be taken as your agreement to the updated Policy. If you do not agree, you may close your account and request deletion of your information in accordance with your rights.

12. Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

If your complaint is not resolved satisfactorily after contacting us, you have the right to file a complaint with the relevant authority under applicable law.

13. Responsible Gaming & Data Protection

999fd takes responsible gaming seriously. To this end, we can monitor user gaming behavior to identify risky patterns. Information collected for this purpose is used solely for your protection. You can manage your own account by setting up self-exclusion or deposit limits — to learn more, visit our Responsible Gaming page.